The Brief Louise and Brenda Williams say they have repeatedly reported transactions they did not make from their Bank of America accounts. The family says they have gone through dozens of replacement debit cards over the years. A cybersecurity expert says online banking access, compromised devices or account-updating services could play a role.



New cards. New numbers. Repeated reports to the bank.

But a Chicago mother and daughter say the same troubling problem keeps coming back: transactions they insist they did not make.

Louise Williams, 82, and her 63-year-old daughter, Brenda Williams, say they have spent years disputing transactions and replacing debit cards connected to their Bank of America accounts.

 How many cards would you say you've had to be re-issued?  FOX Chicago's Tia Ewing asked Louise.

 Seven to eight cards, I am sure of that,  she said.  And every time I would activate that card, someone goes in and steals out of my account. 

Brenda says she has had at least six replacement cards this year alone and estimates she has gone through 15 to 20 debit cards over the years.

The question now: How can suspected fraud continue even after a card is replaced?

An 82-year-old afraid to activate her debit card

Louise still works as a home health care aide. Her paycheck and Social Security money are deposited into her Bank of America account - money she says she depends on to live.

But she says she repeatedly finds purchases she does not recognize.

 I don't use Amazon, I don't use Uber Eats,  Louise said.  None of the stuff you get delivered. I go in the store and do whatever purchases I want to make. 

FOX Chicago reviewed transactions with Louise that included Amazon, DoorDash and Uber Eats, as well as transactions appearing in places including New York and California. Louise says she did not make them.

 Amazon, DoorDash, Uber Eats. These are charges in another city,  she said.  How do I do that? 

Louise says the response has become a familiar routine: report the transactions, return to the bank, close or change the account, get another card and start over.

Now, she say

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